Frequently asked questions

The name Banyan Alliance refers to the majestic tree that is the Banyan. With its distinctive form and roots, it symbolizes interconnection, solidarity and unity.

These geographical coordinates indicate the place of production of our cocoa, in the Province of Los Ríos in Ecuador.

Our chocolates are made exclusively from Nacional beans, an indigenous variety renowned worldwide for its quality and the richness of its aromas. Our cocoa comes from a small association of producers in the Province of Los Ríos, near the Pacific coast in Ecuador.

Our vegan chocolates are made only from organic cocoa beans, organic cocoa butter and organic sugar. The Special Editions contain an additional ingredient (organic physalis, organic nibs, organic fleur de sel from Guérande, organic chillies from Imbabura, organic quinoa).

Our bars are entirely made in Ecuador. The harvest is carried out by farmers who are members of our partner association of producers. Fermentation and drying take place within the association in the Province of Los Ríos. The beans are then transported to a cooperative in the Province of Guayas where they undergo an initial quality control, then they are delivered to Quito where they are roasted, crushed, conched, matured, tempered, molded and packaged. The chocolate is then transported by ship to Europe, then by truck to Switzerland in the form of chocolate bars and chocolate couverture. The latter is again transformed in Switzerland for the creation of napolitains.

From the fair distribution of value between actors along the production chain to our sugarcane paper packaging and carbon offsetting, we guarantee a sustainable, fair and environmentally friendly model. Find out all about it here.

Although they are designed to improve the living conditions of farmers, fair trade premiums are very rarely sufficient to guarantee a sustainable financial situation for them. Apart from the fact that the premium represents a relatively small percentage of the purchase price, it is distributed to the cooperatives, and not to the farmer: the latter are responsible for spending this money on various projects directly benefiting the farmers. Too often unfortunately, these projects do not succeed, and the demand for certified cocoa is not always sufficient to cover the additional costs associated with certification costs.

As for the Banyan Alliance Beyond Fair Trade model, it aims to determine, thanks to the Equal Profit label, the income of each actor along the supply chain, in proportion to its production costs. This means that the income is determined regardless of the market price. This approach has a considerable impact, especially for producers, who earn an income nearly 40% higher than that of fair trade. Find out more about our model here.

Banyan Alliance instructs its partner association OneAction, an expert in the field, to offset the carbon emissions generated by the production and transport of our chocolate via its reforestation projects in Ecuador, Kenya and India. In each of these regions, OneAction is restoring land degraded by intensive agriculture, ensuring that native species are planted and local people are employed. The success of its projects is marked by an exceptional tree survival rate and a strong increase in local biodiversity. In addition, OneAction is also a pioneer in the use of oxalogenic species, capable of permanently storing in soils, in the form of limestone, part of the sequestered CO2. These species represent a particularly effective vector for soil regeneration. Find out more here.

We currently deliver to Switzerland, Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal, Spain and the UK.

The preparation of the order is carried out within a maximum of 5 working days.

Shipping costs for Switzerland, for up to 3 chocolate bars, are CHF 6 (by priority mail, 1 working day). For parcels of up to 2 kg, the shipping costs are CHF 10 by standard mail (2 working days) and CHF 12 by priority mail (1 working day). For a purchase of CHF 89 or more, shipping costs are free of charge.

Shipping costs for France, for up to 3 chocolate bars, are CHF 11 by standard mail (4-8 working days) and CHF 15 by priority mail (2-4 working days). For parcels of up to 2 kg, the shipping costs are CHF 26 by standard mail (4-8 working days) and CHF 33 by priority mail (2-4 working days). For any order over 2 kg, the customer is required to ask Banyan Alliance SA for a quotation.

Shipping costs for other countries of the European Union, up to 3 chocolate bars, are CHF 11 by standard mail (4-12 working days according to the country of delivery) and CHF 15 by priority mail (2-5 working days according to the country of delivery). For parcels of up to 2 kg, these are CHF 37 by standard mail (4-12 working days according to the country of delivery) and CHF 41 by priority mail (2-5 working days according to the country of delivery). For any order over 2 kg, the customer is required to ask Banyan Alliance SA for a quotation.

N.B.: Delivery times are indicative.

Yes, you can make a personalized request via our contact form.